Shipping Policy
Last updated: May 2025
At Trailven, we are committed to delivering your outdoor gear safely, promptly, and reliably. This policy explains our shipping procedures, estimated delivery times, regions we serve, and other essential logistics terms for customers in the UK, EU, and USA.
🌍 1. Shipping Destinations
We currently ship to the following countries:
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🇬🇧 United Kingdom (England, Scotland, Wales, Northern Ireland)
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🇪🇺 European Union countries (Germany, France, Netherlands, Italy, Spain, etc.)
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🇮🇪 Republic of Ireland
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🇳🇴 🇨🇭 Norway & Switzerland
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🇺🇸 United States (for selected products only; availability may vary by SKU)
Note: We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or sanctioned countries.
🕒 2. Order Processing Time
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Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
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Orders placed after 2:00 PM (UK time) may be processed the next working day.
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Once dispatched, you will receive an email with a tracking number.
📦 3. Shipping Methods & Estimated Delivery Times
Destination Courier Options Estimated Delivery Time Tracking 🇬🇧 United Kingdom Royal Mail / EVRi / DPD 5–15 business days ✅ Yes 🇪🇺 EU Countries Tracked International Courier 5–15 business days ✅ Yes 🇮🇪 Ireland Royal Mail / AnPost / Courier 5–15business days ✅ Yes 🇳🇴🇨🇭 Norway/Switzerland DHL / UPS / FedEx (tracked) 5–15 business days ✅ Yes 🇺🇸 United States USPS / UPS / FedEx (select items only) 5–15business days ✅ Yes 🌎 Other Countries Tracked International Post / Couriers 5–22 business days ✅ Yes Note:
1.Delivery time for “Other Countries” (including Canada, Australia, Asia, and the Middle East) may vary depending on local postal service and customs clearance time. Some remote areas may experience longer delivery timelines.
2.We ship from multiple warehouses, including warehouses in China, the United States, the United Kingdom, and others. The shipping times provided are for reference only. Actual delivery times may vary depending on the warehouse location, delivery address, and shipping method. Please note that shipping times may be affected by holidays or other unforeseen circumstances.
💸 4. Shipping Costs
Shipping rates are calculated at checkout based on:
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Destination country
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Order size & weight
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Chosen shipping method
Typical Pricing:
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UK Orders Over £50 – FREE Standard Shipping
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UK Orders Under £50 – From £2.95
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EU Orders – From €7.95
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US Orders – From $9.95 (depending on product availability and location)
Import duties/taxes (especially for US or non-EU orders) are the buyer’s responsibility unless otherwise stated at checkout.
🧾 5. Tracking Your Order
All orders are shipped with tracking. You'll receive tracking information by email once your order ships.
If you haven’t received tracking details within 3 business days of ordering, please contact us at info@trailven.com.
🚫 6. Failed Deliveries & Address Issues
If a parcel is undeliverable due to:
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Incorrect/incomplete address
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Repeated failed delivery attempts
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Refusal of parcel
...the item may be returned to us. Re-shipping will incur an additional shipping fee. Please double-check your delivery address before placing an order.
📦 7. Delays & Disruptions
We strive to meet estimated delivery timelines, but delays may occur due to:
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Customs inspections
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Peak season volumes
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Weather conditions
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Public holidays
We are not liable for delays outside our control, but will assist in resolving issues when possible.
🏞️ 8. Product Availability by Region
Some products may only be available for sale or shipment within the UK or Europe. Listings will clearly indicate if an item is not eligible for international shipping, especially to the United States.
📩 9. Contact Us
If you have any questions about shipping, or need support with your delivery:
HANDMADE HAVEN LTD
Suite 10615, 61 Bridge Street,
Kington, United Kingdom, HR5 3DJ
Company No: 16300451
📞 Phone: +44 7706 175073
📧 Email: info@trailven.com